Mapping & collecting customer feedback. Curious? Enough reasons to examine and optimize this process. How do you do that effectively? And how do you find out what customers really think of you? This online course package teaches you to map customer. In just 3 hours you will learn the basic elements for improving your customer. Bosnia and Herzegovina WhatsApp Number List  experience.

Translating customer

You can map and optimize the current customer journeys within your organization, You know how to gain insight into the Bosnia and Herzegovina WhatsApp Number List customer experience You have a 5-step plan for translating. customer data and feedback into customer insights Contents The online course package Customer experience basis consists. The online courses User testing, Customer journey mapping and Better customer experience with customer feedback.

Customer insights

Collect and prioritize insights Reporting tips Customer journey mapping (1 hour) Preparing, Organizing and realizing customer journey. Touchpoints & customer emotions Examples of customer journeys from other companies Bosnia and Herzegovina WhatsApp Number List. Better customer experience with customer feedback (1 hour) Collect customer insights. Translating customer data into customer insights Using customer insights to improve. The customer experience Examples of text analysis (text mining) For whom.