So check out what they are saying about your business on Reddit, social networks, and review sites like Cantera. Here is an example of feedback on Amazon: Here is an example of reviews on the Amazon website 81% of buyers use these resources to search for suggestions about your product from existing users. Use this too! First, answer users’ questions. Do it quickly as people complaining about the brand on social media expect a response within an hour or a week . This is your reputation. Second, communities and social media networks are a valuable source of feedback on your product. You know there is call tracking for SEO.

Experience on Your Website

So, there are ways to track brand mentions on the web: Set up Google alerts. Tracking backlinks . For social networking sites, specialized tools such as Buzzsumo, SocialMention, etc. should be used. Just give them the keyword they want to track. Optimize your knowledge base People prefer to solve their problems on their own, preferably using a knowledge North Korea Email List base. 91% of visitors would love to see something like this on your website: Help Crunch knowledge base(Help Crunch knowledge base) . The knowledge base is useful for: Search engine optimization because Google loves to add these articles to featured snippets.

Look Something Like This

Your customer service representatives can focus on more difficult tasks than answering the FAQ. All you need to do is create an SEO optimized knowledge base. Check your support tickets to define the FAQ. Use Google Analytics to find out “What is ” _ and “How To” _ for questions related to your product. Analyze and group customer Hit Post problems and answer each of them with a separate article. Educate customers about your product If you show your customers how to get the most out of your product or service, you’ll see more and more of them coming back to you. Let’s count. Statistics say every 5% increase in customer retention rate can increase your profit from 25% to 95%.